Help
Frequently asked questions
Can’t find your answer? Message us.
Questions
Do you rent cars at Auckland Airport?
Yes. We meet you at the international or domestic terminal with your car. See Auckland Airport car rental.
What cars do you have?
Economy and compact hybrids, SUVs, a 7-seat SUV, an 8-seat people mover and 12-seat vans. See all cars.
Are there hidden fees?
No. Every fee is on our prices and fees page, and that is what you pay.
Can Auckland locals rent from you?
Yes. Locals, new migrants and rideshare drivers are welcome. Weekly and monthly rates are available.
Where do I collect my car at Auckland Airport?
We meet you outside the terminal (international or domestic). Exact meeting point and instructions are sent with your booking confirmation.
Is there an airport fee?
Any airport charge is shown on our prices and fees page and in your quote. It is never added at the end.
What if my flight is late?
Send us your flight number when you book and we will track it.
Can I return the car at the airport?
Yes. Drop-off at the terminal is arranged when you book.
What licence do I need for a 12-seater van?
Usually a full New Zealand car licence (class 1), or an overseas licence that is accepted in NZ. We confirm this for you when you book.
Can I pick up the van at Auckland Airport?
Yes, van hire is available with airport meet & greet.
Do you rent vans by the week or month?
Yes. Weekly and monthly van hire rates are available on request.